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Child Safety Standards

Last updated: 4 August 2026

NEST-iQ is a private family organiser operated by GSM Advisory Services Ltd (United Kingdom). It exists so that members of a single household can share chores, calendars, lists, photos and messages with each other — and only with each other.

We have zero tolerance for child sexual abuse and exploitation (CSAE), including child sexual abuse material (CSAM). This page sets out our standards, our safeguards, and how to report a concern.

1. Our commitment

We prohibit, and will act on, any use of NEST-iQ that involves:

  • Child sexual abuse material (CSAM) in any form, including drawn, animated or AI-generated depictions.
  • Sexualisation of a minor in text, image, audio or video.
  • Grooming, sextortion, solicitation, or any attempt to sexually exploit a child.
  • Trafficking of, or advertising sexual services involving, a minor.
  • Sharing contact details, images or location data of a child for exploitative purposes.

Violation of these standards results in immediate removal of the content, permanent termination of the accounts and family hub involved, and referral to law enforcement and the relevant child protection authority.

2. Why the risk surface is limited by design

NEST-iQ is not a social network, a discovery platform, or a dating service. There is no public profile, no public feed, no stranger search, no direct messaging with unknown users, and no way to browse other users' content.

  • All content lives inside a private family hub.
  • A person can only join a hub via an invitation issued by an existing adult member of that hub.
  • Content in a hub is visible only to members of that hub. It is never public and is never surfaced to other users.
  • There is no mechanism by which an adult stranger can contact a child through NEST-iQ.

Accounts are intended for users aged 13 and over. Younger children may appear in a hub only as household members managed by a parent or guardian, who is responsible for that use.

3. Prevention safeguards

  • Invitation-only access. Hubs are closed groups; membership is controlled by the household's adult owner.
  • No public sharing. There is no export-to-public, public link, or open directory of users or content.
  • Encryption in transit. All traffic is served over HTTPS/TLS.
  • Access controls. Server-side authorisation rules restrict every record and uploaded file to the hub that owns it.
  • Owner controls. Hub owners can remove members and delete any content in their hub at any time.
  • Account deletion. Any user can permanently delete their account and associated data from the in-app account settings page.

4. Detection and reporting

  • Every screen in NEST-iQ includes a Report a problem option, which allows any user to flag content or behaviour directly to us.
  • Reports involving suspected CSAE are triaged as the highest priority and reviewed manually by our designated point of contact.
  • Confirmed CSAM is removed immediately, the associated accounts are permanently disabled, and the material and account information are preserved and reported to the relevant authorities, including the National Center for Missing & Exploited Children (NCMEC) and/or the UK Internet Watch Foundation (IWF) and UK police, as appropriate.
  • We cooperate fully with lawful requests from law enforcement and child protection agencies.

5. How to report a concern

If you believe a child is at risk, or you have found CSAE content on NEST-iQ:

  • Email: garry@gsm-services.co.uk (designated point of contact for child safety)
  • In-app: use Report a problem from the account menu

We aim to acknowledge child safety reports within 24 hours and to act on confirmed reports immediately.

If a child is in immediate danger, contact your local emergency services first.

You can also report directly to:

  • UK: Internet Watch Foundation — iwf.org.uk; NSPCC — nspcc.org.uk; or call 999
  • US: NCMEC CyberTipline — report.cybertip.org

6. Compliance

These standards are published in accordance with Google Play's Child Safety Standards policy and reflect our obligations under applicable law, including the UK Online Safety Act 2023 and the US PROTECT Act. We review this page at least annually and whenever our product materially changes.

7. Contact

GSM Advisory Services Ltd Designated child safety point of contact: garry@gsm-services.co.uk